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Senior Customer Relations Officer (20 - 23K x 14mths, Chai Wan)

Chai Wan, Eastern District

Supervisors/Team Leaders (Call Centre & Customer Service)

Full time

$20,000 – $23,000 per month


Responsibilities

  • In-charge for the complaint handling for all channels, such as email, phone, walk-in customers, corporate, legal & governmental departments.

  • Investigate and coordinate with the related parties to provide solutions in a win-win situation

  • Record cases and provide suggestions in preventing and handling instructions

  • Prepare complaint cases reports

 

Requirements

  • At least 3 years in customer care and complaint cases handling

  • Good understanding for the needs of different parties

  • With patience and detail-minded

  • DSE or above

 

Remarks

  • Working Location: Chai Wan (With Shuttle Bus Service)

  • Working Hours: Mon to Fri, 8:30am - 6pm

  • Monthly Salary: HK$20,000 - 23,000 + Year-End Bonus (2 mths)

  • 12AL + Bank Holiday + Medical + MPF/ORSO


For applicant, please send your job application to Career4@stapacific.com

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